Privacy Policy

Terms of Use

Support

Privacy Policy

SPIRAL PRIVACY POLICYEffective Date: October 22, 2026
Spiral is operated by Eternal444 LLC (“Eternal,” “we,” “us,” or “our”). This Privacy Policy explains how information is collected, used, processed, stored, shared, and retained when you use the Spiral mobile application (“Spiral” or the “App”) and visit our associated website (collectively, the “Services”).1. THE SHORT VERSION
Spiral is designed to help you examine thoughts, worries, decisions, and situations through structured reflection. To provide personalized features, Spiral processes information you choose to submit using its backend infrastructure and artificial intelligence service providers. We do not sell your personal information or use the thoughts you submit to Spiral for advertising. Spiral does not currently require you to create a user account. Your saved personal content is primarily maintained on your device. Spiral 1.1 does not provide cloud synchronization of your Journal, History, or other locally saved personal content between devices. Certain information is transmitted to or temporarily retained by our backend infrastructure and service providers to provide requested features, verify subscriptions, protect the Services, and support reliable operation. This Privacy Policy explains those distinctions.2. INFORMATION YOU PROVIDE
When using Spiral, you may voluntarily provide:
- Thoughts, situations, worries, questions, or concerns entered for a Reality Check;
- Responses submitted through Still Spiraling, Deeper Focus, or other follow-up features;
- Information submitted when requesting Give Me a Plan;
- Reflections or other information used in Outcomes;
- Information from your saved Spiral activity used to generate a Monthly Perspective;
- Information necessary to generate AI narration;
- Written Journal entries, locally saved Voice Journal recordings, and other content saved through the App;
- Text reviewed and submitted after optional on-device speech transcription; and
- Information you voluntarily provide when contacting us for support.
The information you choose to submit may be personal or sensitive, including information about your health, relationships, finances, or emotional experiences. You control what you enter. Please avoid submitting information that you do not wish to have processed by the services described in this Policy, and do not provide another person's information unless you have an appropriate right to do so.
VOICE RECORDING AND TRANSCRIPTION
Spiral offers optional Speak and Voice Journal features that use the microphone only when you choose to record. Supported Apple on-device speech recognition technology converts speech to text on your iPhone. The availability of transcription depends on your device, iOS version, language, and required speech recognition resources, which may need to be downloaded. Spiral does not provide a cloud speech-recognition fallback for these features. Recording speech or saving a Voice Journal entry does not automatically submit content for artificial intelligence analysis or create a Reality Check. When you choose Unspiral This, you can review and edit the transcribed text before submitting it. Spiral sends the submitted text, not the voice recording, for the requested AI processing described below.3. HOW YOUR CONTENT IS PROCESSED
When you request an AI-powered feature, Spiral transmits the information necessary to perform that request to its backend infrastructure. Spiral uses Supabase for backend services and OpenAI for artificial intelligence functionality. Depending on the feature, submitted information and relevant context may be processed by these providers. This processing may include:
- Generating Reality Checks;
- Responding through Still Spiraling or Deeper Focus;
- Creating personalized action plans;
- Processing information for Outcomes;
- Generating Monthly Perspectives;
- Generating narration of eligible content; and
- Supporting other personalized functionality described within the App.
Some AI features may use information from earlier Spiral activity to provide relevant context. Information transmitted for processing is distinct from the personal content that remains saved locally on your device. OpenAI states that information submitted through its API is not used to train its models by default unless the API customer affirmatively opts in to applicable data-sharing arrangements. OpenAI and other providers may process or retain information for purposes such as service delivery, abuse monitoring, security, and legal compliance, subject to their applicable agreements, policies, and configurations. We do not control every aspect of third-party processing or retention and do not guarantee that information is immediately deleted from a provider's systems when you delete local content.4. INFORMATION STORED ON YOUR DEVICE
Spiral stores information locally so the App can function and preserve your experience. Depending on how you use the App, this may include:
- Saved Reality Checks and History;
- Related reflections, follow-up content, and session information;
- Written Journal entries and locally saved Voice Journal audio recordings;
- Outcomes and associated information;
- Saved Monthly Perspectives;
- Reminders;
- App preferences, settings, and onboarding information;
- Usage allowance and subscription-related state;
- Cached or downloaded narration files; and
- A device-specific installation identifier maintained using Apple's Keychain technology.
The installation identifier helps distinguish an installation of Spiral and supports security, subscription verification, and usage management. It is not intended to identify you by your real- world name. Spiral 1.1 does not offer cloud synchronization of personal Journal, History, Outcomes, or saved Monthly Perspective content across devices. Restore Purchases restores eligible subscription access, not your locally saved personal content. Device backups: Some locally stored information may be included in iPhone or iCloud backups depending on Apple's operating system, your device settings, and the applicable backup behavior. Spiral configures certain regenerable narration and Monthly Perspective audio directories to be excluded from backup. This does not mean that all personal content is excluded from device backups. Information transmitted to backend infrastructure or service providers may be processed or retained separately from the copies stored on your device.
VOICE CONTENT STORED ON YOUR DEVICE
Voice Journal audio is saved locally. You can play, rename, favorite, export, or delete recordings through available controls. Exporting or sharing a recording may disclose it to the destination you select. Saving a voice entry does not automatically transcribe or analyze it. If you later use Unspiral This, the original recording remains in Journal unless you delete it. Speak uses temporary audio to produce a transcript. Audio is cleaned up after successful transfer of the text into the composer; unsuccessful or interrupted takes may remain temporarily on the device. No app feature is represented as guaranteeing immediate deletion in every failure condition. The text you submit for a Reality Check is saved as your original words with the local Reality Check. Your original words are not included in Reality Check narration or generated share cards. Device backups may include locally stored Journal audio, depending on Apple backup behavior and device settings. Spiral does not guarantee backup or recovery of audio files.5. SUBSCRIPTIONS AND PAYMENTS
Paid subscriptions are purchased and managed through Apple's App Store and StoreKit systems. Apple processes payment transactions. Eternal444 LLC does not receive your complete payment-card information from Apple. Spiral may process subscription-related information necessary to determine eligibility for features, verify purchases, administer usage allowances, and prevent misuse. This may include subscription status, product identifiers, transaction verification information, expiration information, and relevant subscription-period information. Restore Purchases restores eligible subscription entitlements associated with your Apple Account. It does not restore Journal entries, History, or other personal content stored locally on a previous device or installation. Subscription pricing, renewal, cancellation, and usage rules are described in our Terms of Service and in Apple's applicable purchase interface.6. PHOTO LIBRARY ACCESS AND SHARING
Certain optional features may allow you to save or share content generated through Spiral. If you choose to save a share card or image to your photo library, Spiral may request the permission necessary to save that content. Spiral does not require general access to your personal photo library to use its core reflection features. If you share Spiral content using your device's sharing options, the applications, recipients, and services you select may receive that content. Their handling of the information is governed by their own privacy practices. Please consider whether shared content contains personal or sensitive information before distributing it.7. WEBSITE INFORMATION
When you visit spiraltheapp.com, the website hosting provider may process technical information necessary to deliver, maintain, and secure the website. Depending on the provider and configuration, this may include IP addresses, browser information, device information, and request or access logs. The website may link to external services, including Apple's App Store and Instagram. Those services operate under their own privacy practices. We do not use thoughts submitted within the Spiral App to target advertising on the website. If we introduce additional website analytics, tracking technologies, or other data-collection features, we will update this Privacy Policy and provide disclosures or choices required by applicable law.8. ANALYTICS, ADVERTISING, AND TRACKING
Spiral does not currently use third-party advertising networks or third-party analytics software development kits within the App. We do not use the thoughts you submit to Spiral to serve targeted advertisements, and we do not sell your personal information. Technical information may be processed by our infrastructure and service providers to operate the Services, verify access, detect misuse, manage usage limits, investigate failures, and maintain security. Such technical processing may involve installation identifiers, authentication or verification information, transaction-related metadata, request information, operational records, and error classifications. If our analytics, advertising, or tracking practices materially change, we will update this Policy and provide any legally required notices or permissions.9. SECURITY
We use technical and organizational measures designed to protect information processed through Spiral. Depending on the feature and system involved, these measures include:
- Encrypted HTTPS connections for communication with our backend;
- Installation-related verification and authentication mechanisms;
- Apple's App Attest technology to help verify legitimate App requests;
- Server-side subscription and usage verification;
- Rate limits and abuse-prevention controls; and
- Access controls and operational safeguards within our backend infrastructure.
These measures are intended to reduce risks of unauthorized access, misuse, and abuse. They do not eliminate every security risk. Spiral is not represented as an end-to-end encrypted messaging or storage service. Information submitted for AI processing must be accessible to the systems and service providers performing that processing. No electronic system, transmission method, or storage method can be guaranteed completely secure. We cannot promise absolute protection against security incidents, unauthorized access, technical failures, or data loss.10. DATA CONTROLS AND DELETION
Spiral provides an in-app Reset function for removing specified locally saved content. When Reset is completed, Spiral removes locally saved Reality Checks and History, Outcomes, saved Monthly Perspectives, and reminders covered by the Reset function. Journal entries, including saved Voice Journal recordings, are preserved. Reset does not replenish complimentary Reality Checks or paid usage allowances. It also does not remove the installation identifier maintained through Apple's Keychain or necessarily remove other technical records required for security, purchase verification, or usage enforcement. For applicable Monthly Perspective information retained by Spiral's backend, the App requests server-side deletion. Server-side deletion is not considered complete merely because content has been removed from the device. If the device is offline, the deletion request cannot be completed immediately. If a request fails or confirmation is unavailable, the App may retain a pending deletion request and attempt it again when conditions permit. Deleting content locally does not automatically remove information already transmitted to OpenAI, other service providers, or backend systems outside the scope of a confirmed deletion operation. You may contact [email protected] with privacy questions or requests concerning information maintained through the Services. We will review requests in accordance with applicable legal requirements and the technical capabilities of the Services. Certain information may need to be retained for legitimate operational, security, fraud- prevention, dispute-resolution, or legal purposes, where permitted by applicable law. You can delete individual Voice Journal recordings through Journal. Reset does not delete saved Journal audio. Deleting or reinstalling the App, device failure, or loss of access to your device may permanently remove locally stored recordings. Restore Purchases does not recover personal recordings.

11. DATA RETENTION
Different categories of information have different retention practices. Locally saved content: Personal content stored on your device generally remains available according to the App's operation, your use of its controls, and the device's storage and backup behavior. Reality Check recovery: To support recovery after an interrupted request, Spiral may temporarily retain generated Reality Check results on its backend for up to approximately 24 hours. Certain technical records associated with request processing, usage enforcement, or duplicate prevention may remain separately. Monthly Perspective: Completed Monthly Perspective generation records may be retained on Spiral's backend for up to 90 days. Failed generation records may be retained for up to seven days. These periods describe Spiral's configured retention and cleanup policies; actual deletion depends on the relevant cleanup processes operating successfully. Operational and security records: Technical records necessary for subscription verification, usage accounting, security, fraud prevention, troubleshooting, and service operation may be retained for different periods depending on their purpose and applicable requirements. Third-party processing: OpenAI, Apple, Supabase, website providers, and other service providers may retain information under their applicable agreements, policies, and legal obligations. We do not promise specific third-party retention periods that we cannot control. We may retain information longer where legally required or otherwise permitted by applicable law.12. CHILDREN'S PRIVACY Spiral is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information through Spiral, contact [email protected]. Additional age restrictions may apply depending on your location, applicable law, or App Store requirements.13. ABOUT SPIRAL AND AI-GENERATED INFORMATION
Spiral is an AI-powered reflection and thought-clarity tool. It is not a therapist, mental-health professional, medical provider, crisis intervention service, or substitute for qualified professional care. AI-generated information may be inaccurate, incomplete, or unsuitable for a particular situation. Users should exercise independent judgment and seek appropriate professional assistance when necessary. Spiral does not provide continuous monitoring, emergency response, or crisis intervention. If you or someone else is in immediate danger, contact emergency services or appropriate crisis resources rather than relying on Spiral. Additional limitations, disclaimers, and user responsibilities are described in the Terms of Service.14. INTERNATIONAL PROCESSING
The infrastructure and service providers used to operate Spiral may process information in countries or jurisdictions different from where you live. Those jurisdictions may have different data-protection laws. Information is processed subject to applicable legal requirements and the agreements and safeguards governing the services we use.15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as Spiral evolves, including changes to features, infrastructure, service providers, security practices, website functionality, or applicable legal requirements. When we make material changes, we will update the effective date and provide any additional notice required by applicable law. Your continued use of the Services after an updated policy becomes effective does not override rights or consent requirements established by applicable law.16. CONTACT US
For questions concerning this Privacy Policy, Spiral, or information processed
through the Services, contact: Eternal444 LLC
Email: [email protected]
Website: https://spiraltheapp.com

Terms of Service

SPIRAL TERMS OF SERVICEEffective Date: October 22, 2026
These Terms of Service (“Terms”) govern your access to and use of the Spiral mobile application (“Spiral” or the “App”), the website spiraltheapp.com, and associated services (collectively, the “Services”). The Services are operated by Eternal444 LLC (“Eternal,” “Company,” “we,” “us,” or “our”). By downloading, accessing, purchasing, or using Spiral or its associated website, you agree to these Terms. If you do not agree, do not use the Services. These Terms include important disclaimers, limitations of liability, and provisions concerning your responsibilities when using AI-generated content. Please read them carefully.1. ELIGIBILITY AND ACCEPTANCE
You must be legally permitted to use the Services and capable of entering into a binding agreement under applicable law. Spiral is not intended for children under 13. If you are under the age of majority where you live, you must have permission from a parent or legal guardian where required by applicable law. You agree to comply with these Terms and applicable laws when using the Services.2. WHAT SPIRAL IS
Spiral is an AI-powered reflection and thought-clarity application designed to help users examine thoughts, situations, assumptions, possibilities, decisions, and potential next steps. Depending on your subscription and eligibility, Spiral may provide Reality Checks, Still Spiraling, Deeper Focus, Give Me a Plan, Journal, Outcomes, narration, Learn, Breathe, Monthly Perspective, and related features. Spiral is intended for personal reflection and informational purposes. It does not guarantee that any particular concern will be resolved or that using the Services will produce a particular personal, emotional, financial, or psychological outcome.3. AI-GENERATED CONTENT AND LIMITATIONS
Certain features use artificial intelligence to generate personalized reflections, interpretations, suggestions, action plans, narration, and other content. AI-generated content may be inaccurate, incomplete, inconsistent, misleading, unexpected, inappropriate, or unsuitable for your circumstances. Spiral may misunderstand your input, make incorrect assumptions, omit relevant context, or generate responses that do not accurately reflect your situation. Eternal444 LLC does not independently verify every AI-generated statement and does not guarantee the accuracy, completeness, reliability, safety, usefulness, or appropriateness of generated content. AI-generated content is provided for reflection and informational purposes and should not be treated as verified fact, professional advice, or an instruction that must be followed.4. SPIRAL IS NOT PROFESSIONAL CARE
Spiral is not a therapist, psychiatrist, psychologist, physician, counselor, healthcare provider, attorney, financial adviser, or other licensed professional. The Services do not provide medical diagnosis, psychiatric treatment, psychotherapy, mental- health diagnosis, clinical assessment, legal advice, financial advice, or other regulated professional services. Using Spiral does not establish a doctor-patient, therapist-client, attorney-client, fiduciary, or other professional relationship with Eternal444 LLC or its personnel. Do not disregard or delay obtaining qualified professional assistance because of information generated through Spiral. Consult an appropriate professional when circumstances require professional judgment, particularly regarding health, mental health, medication, personal safety, legal matters, or significant financial decisions.5. EMERGENCIES AND CRISIS SITUATIONS
Spiral is not an emergency service, suicide-prevention service, crisis intervention provider, or continuous monitoring system. The Services are not designed to reliably identify, assess, monitor, or respond to emergencies, suicidal thoughts, self-harm risks, threats of violence, abuse, or other dangerous situations. Spiral does not guarantee that it will recognize signs of danger or generate an appropriate response. If you or someone else may be in immediate danger, contact emergency services or appropriate crisis resources rather than relying on Spiral. In the United States, you may call or text 988 for suicide and crisis support, text HOME to 741741 to reach Crisis Text Line, or call 911 for emergencies. Crisis resources displayed by Spiral are operated independently of Eternal444 LLC unless expressly stated otherwise.6. USER RESPONSIBILITY AND PERSONAL DECISIONS
You are responsible for evaluating information provided through Spiral and independently deciding whether and how to act upon it. You acknowledge that choices involving employment, relationships, finances, health, personal safety, and other consequential matters may have significant effects. Spiral's suggestions and action plans are not commands, guarantees, or substitutes for your own judgment. You should independently verify important information and obtain appropriate professional guidance before making consequential decisions. Eternal444 LLC does not control your actions or decisions and does not guarantee outcomes resulting from following, rejecting, or relying upon AI-generated suggestions. Nothing in these Terms excludes liability that cannot lawfully be excluded.7. YOUR CONTENT AND PRIVACY
You retain whatever ownership rights you have in content you submit to Spiral. By submitting content, you authorize Eternal444 LLC and the service providers necessary to operate Spiral to process that content for the purpose of providing, maintaining, securing, and operating the functionality you request, consistent with our Privacy Policy. You represent that you have the right to submit the information you provide. Do not submit information about another person unless you have an appropriate right to provide it. Your use of the Services is also governed by the Spiral Privacy Policy:
https://spiraltheapp.com/#privacy
The Privacy Policy describes how information is processed, stored, retained, and handled, including the role of backend and artificial intelligence providers.8. FREE USE
Spiral provides two complimentary Reality Checks as a one-time lifetime allowance per eligible installation. Complimentary Reality Checks do not renew monthly or roll over. Resetting the App does not replenish complimentary usage. Reinstalling the App or modifying an installation does not guarantee additional complimentary usage. Free access includes limited Learn content. Breathe exercises and other paid features require an eligible subscription. Eternal444 LLC may modify the structure of complimentary usage in future versions, subject to applicable law and platform requirements.9. PAID SUBSCRIPTIONS
The following plans describe Spiral 1.1's upcoming subscription structure. Until the updated plans become available through Apple's App Store, the prices and subscription terms displayed by Apple at purchase govern the plans currently offered. Spiral 10 — $2.99/month Includes up to 10 new Reality Checks per paid subscription period, access to all 18 Learn articles, and all four Breathe exercises. Spiral 30 — $4.99/month Includes up to 30 new Reality Checks per paid subscription period, eligible dynamic Reality Check narration, access to all 18 Learn articles, and all four Breathe exercises. Spiral Unlimited Monthly — $9.99/month Includes no fixed monthly Reality Check allowance, subject to a fair-use limit of 10 new Reality Checks per rolling 60-minute period. Also includes eligible narration, all Learn and Breathe content, and Monthly Perspective access subject to feature eligibility requirements. An annual Unlimited subscription is not offered to new Spiral 1.1 purchasers. Existing valid annual entitlements remain eligible for recognition and restoration. Existing subscribers may retain earlier subscription prices where Apple's subscription pricing arrangements preserve them. Prices may vary by region, currency, taxes, and other applicable factors. The price displayed by Apple in your App Store storefront and purchase confirmation is the applicable purchase price. Apple's purchase interface controls if there is a discrepancy between a price stated in these Terms and the price presented at checkout.10. RENEWAL, BILLING, CANCELLATION, AND REFUNDS
Paid subscriptions are purchased and billed through Apple's App Store. Subscriptions automatically renew unless canceled according to Apple's applicable subscription rules. Your Apple Account is charged according to the price and terms presented during purchase. Eternal444 LLC does not directly process your App Store payment-card information. You may manage or cancel your subscription through your Apple Account subscription settings. Deleting Spiral or using its Reset function does not automatically cancel an active subscription. Cancellation generally prevents future renewals, while paid access may continue through the remainder of the applicable subscription period, subject to Apple's policies and verified subscription status. Refund requests for App Store purchases are handled through Apple, subject to applicable law and Apple's policies. Nothing in these Terms limits refund or cancellation rights that cannot lawfully be waived.11. RESTORING PURCHASES
Spiral provides a Restore Purchases option for eligible App Store subscriptions. Restore Purchases restores eligible subscription entitlements associated with your Apple Account. It does not restore Journal entries, History, Outcomes, saved Monthly Perspectives, or other personal content stored locally on a previous device or installation.12. UPGRADES AND DOWNGRADES
If you change between Spiral subscription tiers, Apple determines the applicable billing treatment and effective timing of the change. Spiral applies the features and usage allowance associated with your verified subscription status. Reality Checks already consumed during the applicable subscription period may count toward the allowance of a newly effective plan. An upgrade does not necessarily erase usage already consumed, and a downgrade does not automatically restore previously used allowances. Unused allowances do not roll over into subsequent subscription periods.13. USAGE ALLOWANCES AND FAIR USE
A Reality Check is the initial AI-generated reflection produced from a submitted entry. Related follow-up functionality may be available according to your subscription entitlement. Spiral 10 and Spiral 30 include their respective allowances of new Reality Checks per paid subscription period. Spiral Unlimited has no fixed monthly Reality Check allowance but is subject to a fair-use limit of 10 new Reality Checks during any rolling 60-minute period. Usage allowances do not roll over. When an allowance is exhausted, creation of additional Reality Checks is restricted until the applicable allowance becomes available again or a qualifying plan change takes effect. Exhausting a Reality Check allowance does not, by itself, eliminate otherwise-entitled follow-up functionality associated with previously generated Reality Checks. Failed generations and requests rejected because of rate limiting are not intended to consume a new Reality Check allowance. Additional reasonable security, verification, and anti-abuse restrictions may apply to protect the Services. Resetting the App does not replenish usage allowances.14. NARRATION AND MONTHLY PERSPECTIVE
Narration is available on supported subscription plans and for eligible content. Narration may be generated using artificial intelligence and cached locally on your device to support playback. Voice options, narration technologies, and related features may change as Spiral evolves. Previously generated narration stored locally may remain playable after a subscription change, subject to device availability and App functionality. Monthly Perspective is an eligible Unlimited feature that generates a reflection based on qualifying Spiral activity. Eligibility generally requires at least three completed Spirals during the applicable featured month, together with an active eligible subscription. Monthly Perspectives become available after the relevant month ends and require user initiation. Availability depends on qualifying content, successful generation, subscription verification, and technical conditions. Spiral does not guarantee the accuracy, completeness, or personal suitability of any Monthly Perspective.15. AVAILABILITY AND TECHNICAL LIMITATIONS
Spiral depends on software, network connectivity, Apple services, backend infrastructure, and third-party artificial intelligence providers. The Services may experience outages, interruptions, delays, technical errors, failed generations, unavailable features, or other operational problems. We do not guarantee uninterrupted, error-free, or continuously available Services. Certain saved content remains available offline according to the App's functionality. Eligible paid Learn and Breathe content may remain accessible offline for up to seven days following successful entitlement verification. New AI generation requires connectivity and cannot be performed offline. We may modify, improve, replace, add, or remove features as Spiral evolves, subject to applicable law and obligations concerning paid subscriptions.
VOICE FEATURES AND AVAILABILITY
Optional Speak and Voice Journal recording features require microphone access and may depend on a compatible iPhone, supported iOS version and language, available storage, and on-device speech recognition resources. Required speech resources may need to be downloaded. Voice recording or transcription may be unavailable or interrupted. Saving a voice recording does not automatically create a Reality Check or submit it for AI analysis. To request a Reality Check from spoken content, you must review and submit the transcribed text.

16. DATA STORAGE, RESET, AND RISK OF DATA LOSS
Spiral stores certain personal content locally on your device. Spiral 1.1 does not provide cloud synchronization of personal Journal, History, Outcomes, or saved Monthly Perspective content between devices. Content may be lost because of device failure, App deletion, reinstallation, operating-system changes, technical problems, user actions, or other circumstances. The in-app Reset function removes specified locally stored content, including saved Reality Checks, Outcomes, Monthly Perspectives, and reminders. Journal entries, including saved Voice Journal audio recordings, are preserved by Reset. This does not guarantee preservation after App deletion, reinstallation, device failure, or loss of access to the device. Voice recordings may not be recoverable from device backups or Restore Purchases. Reset does not replenish complimentary or paid usage allowances or remove the installation identifier maintained through Apple's Keychain. Applicable server-side deletion requests may require connectivity and successful confirmation. Restore Purchases restores eligible subscription access, not personal content. You are responsible for considering whether important information should be maintained independently outside Spiral. To the extent permitted by applicable law, Eternal444 LLC does not guarantee the preservation or recovery of locally stored content. Additional information appears in the Privacy Policy.17. ACCEPTABLE USE
You agree not to:
- Use Spiral for unlawful purposes;
- Infringe another person's rights;
- Submit content that you do not have the right to provide;
- Attempt to gain unauthorized access to Spiral or its infrastructure;
- Circumvent subscriptions, usage limits, security mechanisms, or technical restrictions;
- Interfere with the availability, security, or operation of the Services;
- Reverse engineer or improperly exploit the Services, except where permitted by applicable
law; or
- Use automated systems to abuse or place unreasonable demands on Spiral.
Eternal444 LLC may take reasonable measures to protect the Services against fraud, abuse, unauthorized access, and misuse.18. INTELLECTUAL PROPERTY
Spiral's software, design, branding, interface, visual elements, original written material, and other protectable intellectual property are owned by or licensed to Eternal444 LLC, subject to applicable intellectual-property law. These Terms grant you a limited, personal, nonexclusive, nontransferable, revocable license to use Spiral for its intended purposes. They do not transfer ownership of Spiral's intellectual property to you. You may not reproduce, distribute, commercially exploit, or misrepresent protected elements of Spiral without authorization, except as permitted by law. Your submitted content remains yours as described in Section 7.19. THIRD-PARTY SERVICES
Spiral relies on third-party technologies and services, including Apple, OpenAI, Supabase, and website hosting providers. Those services may have independent terms, privacy practices, operational limitations, and availability requirements. Third-party outages, policy changes, technical failures, or service interruptions may affect Spiral. Eternal444 LLC does not control every aspect of third-party service operation and cannot guarantee their uninterrupted availability or error-free performance. The Spiral website may also contain links to third-party websites or services, including Apple's App Store and Instagram. Nothing in this section limits obligations that applicable law imposes on Eternal444 LLC.20. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPIRAL AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ETERNAL444 LLC DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES TO THE EXTENT THEY MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES OR AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. WE DO NOT WARRANT THAT USING SPIRAL WILL PRODUCE ANY PARTICULAR PERSONAL, EMOTIONAL, PSYCHOLOGICAL, FINANCIAL, OR OTHER OUTCOME. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. THESE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.21. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ETERNAL444 LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE SERVICES, INCLUDING LOST PROFITS, LOST OPPORTUNITIES, LOSS OF DATA, BUSINESS INTERRUPTION, OR RELIANCE ON AI-GENERATED CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ETERNAL444 LLC AND THE OTHER PARTIES IDENTIFIED ABOVE FOR CLAIMS ARISING FROM OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) US $100; OR (B) THE TOTAL AMOUNT YOU PAID FOR SPIRAL SUBSCRIPTIONS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING WHERE APPLICABLE LAW REQUIRES A DIFFERENT RESULT. THESE LIMITATIONS ARE INTENDED TO ALLOCATE CERTAIN RISKS ASSOCIATED WITH THE SERVICES AND DO NOT GUARANTEE THAT A PARTICULAR CLAIM WILL BE DISMISSED OR THAT A COURT WILL ENFORCE A PARTICULAR LIMIT.22. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Eternal444 LLC and its members, managers, officers, employees, contractors, and agents against third-party claims, liabilities, damages, and reasonable expenses arising from:
- Your unlawful use of the Services;
- Your intentional misuse of the Services;
- Your infringement of another person's rights; or
- Your material violation of these Terms.
This provision does not require you to indemnify Eternal444 LLC for its own negligence, misconduct, violations of law, or obligations that cannot lawfully be transferred to a user. Any indemnification obligation is subject to applicable consumer-protection laws and other non-waivable rights.23. SUSPENSION OR TERMINATION
We may restrict, suspend, or terminate access to Spiral where reasonably necessary because of fraud, abuse, security threats, material violations of these Terms, legal requirements, or conduct that threatens the Services or their users. You may stop using Spiral at any time. Stopping use of the App, deleting it, or resetting local data does not automatically cancel an active App Store subscription. Any suspension or termination remains subject to applicable consumer rights and legal requirements.24. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law principles, except where mandatory consumer-protection laws require otherwise. Before initiating formal legal proceedings, you and Eternal444 LLC are encouraged to attempt to resolve disputes informally by contacting [email protected]. Nothing in these Terms prevents either party from exercising legal rights or remedies that cannot lawfully be restricted. These Terms do not require mandatory arbitration or waive participation in class proceedings.25. SEVERABILITY AND ENTIRE AGREEMENT
If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain effective to the extent permitted by applicable law. Failure to enforce a provision does not constitute a waiver of the right to enforce it later. These Terms, together with the Privacy Policy and applicable subscription disclosures, constitute the agreement governing use of the Services, except where additional mandatory terms or agreements apply.26. CHANGES TO SPIRAL AND THESE TERMS
Spiral may evolve through new features, revised functionality, technical improvements, subscription changes, or other updates. We may update these Terms to reflect changes to the Services, applicable laws, technology, or business practices. When material changes are made, we will update the effective date and provide additional notice or obtain consent where required by applicable law. Changes will not retroactively eliminate rights that cannot lawfully be waived. Continued use after updated Terms become effective constitutes acceptance only to the extent permitted by applicable law.27. CONTACT
Questions concerning Spiral or these Terms may be directed to: Eternal444 LLC
Email: [email protected]
Website: https://spiraltheapp.com

Support

SPIRAL SUPPORTNeed help with Spiral? For questions about the App, subscriptions, purchases, technical issues, privacy, or anything else related to Spiral, contact: [email protected] We'll do our best to respond as soon as reasonably possible.1. SUBSCRIPTIONS & PURCHASES
Spiral subscriptions are purchased and managed through Apple's App Store. Within Spiral, open Settings → Manage Plan → Manage or Cancel Subscription to open Apple’s subscription management. Alternatively, to manage, change, or cancel your subscription on your iPhone:
1. Open Settings on your iPhone.
2. Tap your Apple Account name.
3. Select Subscriptions.
4. Choose Spiral.
For billing issues or refund requests handled by Apple, visit:
https://reportaproblem.apple.com
Deleting Spiral or resetting your App data does not automatically cancel an active subscription.2. RESTORE PURCHASES
If you previously purchased a Spiral subscription but your paid features aren't available:
1. Make sure you're using the Apple Account associated with your subscription.
2. Open Spiral and navigate to Settings.
3. Select Restore Purchases.
4. Allow Spiral to verify your subscription.
An internet connection may be required. Restore Purchases restores eligible subscription access, not personal content. It cannot recover Journal entries, History, Outcomes, or saved Monthly Perspectives stored locally on a previous device or installation. If your subscription still isn't recognized, contact [email protected].3. REALITY CHECKS & USAGE LIMITS
Spiral provides two complimentary Reality Checks as a one-time allowance per eligible installation. Paid subscriptions provide additional Reality Checks according to your plan:
- Spiral 10: Up to 10 new Reality Checks per paid subscription period.
- Spiral 30: Up to 30 new Reality Checks per paid subscription period.
- Spiral Unlimited: No fixed monthly Reality Check allowance, subject to a fair-use limit of 10
new Reality Checks per rolling 60-minute period. Unused monthly allowances do not roll over. Resetting Spiral does not replenish complimentary or paid usage allowances. If you've reached your allowance, you may need to wait until your next subscription period, until the applicable rolling-hour limit permits another Reality Check, or until an eligible subscription change takes effect. Reaching your new Reality Check allowance does not, by itself, prevent you from using otherwise-entitled follow-up features on previously generated Reality Checks. Failed generations and requests rejected because of rate limiting are not intended to consume a new Reality Check allowance.4. SPIRAL 1.1 FEATURES
The following features are part of Spiral 1.1. Learn All paid subscription plans include access to the complete library of 18 articles. Free users can access the introductory article. Breathe All paid subscription plans include access to four guided breathing exercises. Free users can view the exercise names, but playback requires an eligible subscription. Narration Dynamic Reality Check narration is available with eligible Spiral 30 and Unlimited subscriptions. Previously generated narration saved locally may remain playable after a subscription change. Monthly Perspective Monthly Perspective is available with eligible Unlimited subscriptions. To qualify, you need at least three completed Spirals during the relevant month. The feature becomes available after that month ends and requires you to request generation. Eligible paid Learn and Breathe content may remain accessible offline for up to seven days after successful subscription verification. New AI-generated content requires an internet connection.5. VOICE RECORDING & TRANSCRIPTION
Speak: Allow microphone access when prompted. Spiral transcribes your speech on your iPhone; supported language, iOS version, device capability, and downloaded speech recognition resources may affect availability. Review and edit the resulting text before selecting Unspiral This. Recording alone does not create a Reality Check. If transcription is unavailable, check microphone permissions and the availability of on-device speech resources. You can type instead. Voice Journal: Recordings are stored locally in Journal and are not automatically analyzed. You can play, rename, favorite, export, or delete a voice entry. Selecting Unspiral This transcribes on-device and lets you review text before submitting it. The original audio remains in Journal unless you delete it. Protect your recordings: Reset preserves Journal recordings, but deleting or reinstalling Spiral may permanently erase them. Restore Purchases does not recover audio or other local content. Please do not reinstall as a routine troubleshooting step or send sensitive recordings to support unless necessary.6. TECHNICAL SUPPORT
If something in Spiral isn't working correctly, the following information can help us investigate:
- A brief description of what happened.
- What you expected to happen.
- The feature you were using when the issue occurred.
- Your iPhone model and iOS version, if known.
- Your Spiral app version, if known.
- A screenshot, if relevant.
Before contacting support, you can try checking your internet connection, closing and reopening the App, and confirming that you're using the latest available version. If a generation fails, follow any retry instructions displayed in Spiral. Please avoid deleting and reinstalling Spiral as a troubleshooting step. Locally saved personal content may be permanently lost because Spiral 1.1 does not provide cross-device cloud synchronization of your Journal, History, Outcomes, or saved Monthly Perspectives. Please avoid including sensitive personal information or the private contents of your Spirals unless absolutely necessary to explain the issue. Contact: [email protected]7. PRIVACY, RESET & YOUR DATA
Spiral stores certain personal information locally on your device. The in-app Reset function removes saved Reality Checks and History, Outcomes, saved Monthly Perspectives, and applicable reminders. Journal entries, including saved Voice Journal recordings, are preserved when using Reset. Reset does not replenish usage allowances or remove certain installation-related security information. For applicable Monthly Perspective information maintained on Spiral's backend, the App requests server-side deletion. If the device is offline or deletion cannot be confirmed, that request may remain pending. Reset does not cancel your subscription. For privacy questions or data-related requests, contact [email protected]. You can also review our Privacy Policy:
https://spiraltheapp.com/#privacy8. ABOUT SPIRAL
Spiral is an AI-powered reflection tool designed to help you get out of your head, separate what happened from what your mind may be adding, and figure out what matters next. Spiral is not a therapist, medical provider, mental-health professional, or emergency service. AI-generated reflections and suggestions may be inaccurate or unsuitable for particular circumstances. You remain responsible for deciding whether and how to act on them. For more information, review our Terms of Service:
https://spiraltheapp.com/#terms9. EMERGENCY OR CRISIS SUPPORT
Spiral is not designed for emergencies, crisis intervention, or continuous monitoring. If you or someone else may be in immediate danger, contact your local emergency services or an appropriate crisis resource. In the United States:
- Call or text 988 — 988 Suicide & Crisis Lifeline.
- Text HOME to 741741 — Crisis Text Line.
- Call 911 — Immediate emergencies.
If you're outside the United States, contact the emergency or crisis resources available in your country. Do not rely on Spiral to identify or respond to an emergency. ---PRIVACY POLICY: https://spiraltheapp.com/#privacy
TERMS OF SERVICE: https://spiraltheapp.com/#terms
WEBSITE: https://spiraltheapp.com
SUPPORT: [email protected]
Spiral is operated by Eternal444 LLC.